Case Study: Royal Melbourne Golf Club

How Handicaddie Simplified Caddie Management at One of the America’s Greatest Clubs

Introduction

Royal Melbourne Golf Club in Chicago is about as iconic as it gets. With a busy caddie program and world-class standards to uphold, the way things were being run behind the scenes just wasn’t keeping up.

Caddie assignments were being handled manually by an assistant pro , with endless texts, emails, and chasing things up. It worked, but it was messy, slow, and pulled staff away from focusing on members.

That’s where Handicaddie stepped in. The goal was simple: make scheduling caddies easier, faster, and more accurate. And the results? A system that saves time for staff, clears up communication, and makes life smoother for everyone involved.

The Challenge

Before Handicaddie, managing caddies was a daily grind of back-and-forth messages and manual tracking. Loops could fall through the cracks, and staff were bogged down in admin instead of focusing on member experience.

“Managing caddies before was done through text message and email. Scheduling caddies is easier now and leaves little confusion.”
— Zach Rosendale, Assistant Pro

The club needed something simple, reliable, and easy for both staff and caddies to pick up without a big learning curve.

The Solution: Handicaddie

Royal Melbourne rolled out Handicaddie’s scheduling and task management system, and almost overnight, the process became cleaner and quicker.

Here are the two big features that made the difference:

1. Seamless Scheduling
   Assigning caddies to tee times takes seconds, not hours. Everyone’s on the same page instantly, and there’s no more confusion or wasted time chasing updates.
   
   “The simplicity. It’s made assigning caddies significantly quicker and more organized for everyone involved.”
   
   
   
2. Caddie master Tasks Board
   
   A live view of what’s happening today: which loops are covered, which still need a caddie, and what’s coming up next. It’s like a command center for the caddie master and keeps operations tight.
   
   
   

The Results

The impact at Royal Melbourne was clear right away:

• Time savings for staff — Pros now spend more time with members and less time juggling admin.
  
  
• Better communication — Staff and caddies know exactly what’s going on.
  
  
• Smoother operations — Scheduling is cleaner, faster, and far less stressful.
  
  
• Real ROI — Management sees the value in a tool that’s freeing up staff and improving the member experience.
  
  

It’s not just the operational staff who have felt the benefit. Chris Syewart, GM of Royal Melbourne CC also acknowledged the benefits that Handicaddie has brought to the club.

“It’s freed up valuable time for our professional staff, allowing us to focus more on member services, instruction, and other areas of the operation.”

“Graham Curry and Handicaddie were extremely helpful in streamlining some of the administrative processes… The software is easy to use, intuitive for both caddies and employees, and was well received by all.”

Looking Ahead

Royal Melbourne sees Handicaddie as more than just software, it’s a long-term solution. The system has already proven its worth, and the club is excited about where it’s headed next!

Chris Stewart commented on his future intent with the relationship with Handicaddie.

“We expect to have a long relationship with Graham and look forward to future enhancements as he grows the company and enhances the product!”

Conclusion

At the end of the day, Handicaddie helped Royal Melbourne strip away the admin grind and focus on what matters most: delivering a world-class experience for members and making life easier for staff and caddies.

It’s not complicated. It just works.

Curious how your club can achieve the same results?

Book a demo HERE