Privacy Policy

1. Introduction

Welcome to Handicaddie. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our caddie management platform.

By accessing or using the Handicaddie platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us when you register on the platform, including:

• Name and contact information (email address, phone number)
• Golf club membership details
• Profile information and preferences
• Communication history with our support team

2.2 Usage Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Log and usage data (access times, pages viewed, navigation patterns)
• Booking and scheduling information
• Performance metrics and analytics

We use third-party analytics services, including Google Analytics, to collect and analyze usage data. These services use cookies and similar technologies to collect information about how you use our platform, which helps us improve our services. You can learn more about how Google uses your information by visiting https://policies.google.com/technologies/partner-sites.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our caddie management services
• Process bookings, payments, and transactions
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Improve and optimize our platform and user experience
• Analyze usage patterns and trends
• Prevent fraud and enhance security
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Golf Club: We share relevant information with your golf club to facilitate caddie bookings and services
• With Caddies: Booking information is shared with assigned caddies to provide services
• Payment Processing: We use Stripe as our payment processor for all transactions on our platform. When you make a payment, your payment information is transmitted directly to Stripe and stored on Stripe's secure servers. Handicaddie never stores any payment details - all payment information is handled exclusively by Stripe. Stripe is an independent company and is not affiliated with Handicaddie. We encourage you to review Stripe's privacy policy at https://stripe.com/privacy to understand how they handle your payment information
• Service Providers: We work with other third-party service providers for hosting, analytics, and other operational services
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Password Security: When you create an account with us, your account is password protected. The security of your account depends on the care you take to protect your password. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

8. Marketing Communications

We may send you emails about our services, special offers, or new features. You can opt out of receiving marketing emails at any time by:

• Clicking the 'unsubscribe' link in any marketing email
• Contacting us at help@handicaddie.com with 'Unsubscribe' in the subject line

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your account, bookings, and payments.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Do Not Track: We do not currently respond to Do Not Track (DNT) browser signals. Some third-party tracking may occur across websites without our knowledge or consent. If you wish to limit tracking, we recommend adjusting your browser settings to block cookies and similar technologies.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our platform, you consent to such transfers.

Mobile Data Transmission: If you access our services via a mobile device, your requests will be transmitted via your mobile carrier's network and your carrier may have access to this information. We recommend consulting your carrier's privacy policy for additional information about their data handling practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: